What role does a shop steward fulfill within a trade union?

A shop steward plays a crucial role in a trade union by serving as a representative for union members. This position involves acting as a liaison between the union members and the management, ensuring that members' rights and interests are effectively represented. The shop steward is responsible for communicating members' concerns, grievances, and needs to the union leadership and management, advocating for fair treatment and a safe working environment.

In addition to representation, shop stewards often facilitate communication among members, inform them about their rights and benefits under the collective bargaining agreement, and assist in the resolution of workplace issues. They may also be involved in organizing members and mobilizing support during negotiations or labor disputes.

The other roles listed, such as conducting training sessions, handling payroll administration, or managing customer relations, do not accurately represent the core function of a shop steward in a trade union context. While training sessions may be part of the union’s efforts to educate members, this is not the primary function of a shop steward. Payroll administration and customer relations pertain more to business operations rather than labor representation within a union framework.